"Since the installation of Direct CONTROL on 1 July 2019, it has been like night and day compared to our previous software! We are both a Day Hospital and Allied Health Service (using Private Health Funds, Medicare and DVA claiming), and so finding the correct software that incorporates what we do from both an administrative and clinical aspect has been difficult.
This smart system is easy to use, makes sense, creates for better workflows, has quicker and easier ways for everyday jobs and simplifies more complex tasks which speeds up processes. Billing for both Medicare and Eclipse is easy to use, and it's easy to track any ‘lost’ claims, or errors that need resubmitting.
Support is excellent – a phone call or email is always responded to the same day, and the majority are solved within a day if not complex. The team are happy to listen to suggestions for improvement and/or development, and these are often acted upon in an update.
Reporting (in all aspects) is straightforward and easy to use, and has sufficient filters which excludes things you don’t need. If you need a special report which is not standard, the team at DC are happy to work with you to develop one that fits your requirements.
Would definitely recommend Direct CONTROL to all clinics and/or hospitals looking for software that is user friendly, efficient, accurate and has great support."
An affordable, intuitive and educational business and clinical hybrid solution for all medical disciplines.
Pre-admission to Discharge ...
"easy to use, makes sense, creates for better workflows"
- Customisable dashboards per user
- Complete forms
- Onscreen Signing
- Fillable PDFs
- Informed Clinical Consent (ICC)
- Online Eligibility Check (OEC) and Elibibility Check Fund (ECF) returning any Excess and/or Copayment
- Informed Financial Consent (IFC)
- Take Prepayment
- Create the Admission
- Associate the Invoice and lodge the In Hospital Claim (IHC) if patient is insured
- Integration with My Health Record and Health Identifier Service (planned for implementation July 2020)
Statutory Reporting ...
"The Admissions dashboard is informative providing quick access to all necessary detail"
- HCP - Hospital Casemix Protocol
- PHDB - Private Hospital Data Bureau
- State Health - QLD, NSW, ACT, VIC, TAS, SA, WA
"Can quickly view who is available, when and where"
- Integrate with Outlook
Online Bookings ...
"Build in your own forms for preadmissions per Appointment Type"
- Integrate with Microsoft Bookings (preferred and free if using Office 365)
Appointment Confirmation ...
"Integration with RedOxygen is cost effective and the SMS workflow is streamlined and recorded in the Client Record"
- Send SMS automatically
- Receive Responses
- Completely Audited
Electronic Medicare Record ...
"Scanned in 140,000+ patient charts taking us from totally paper to paperless. Brilliant"
- General Well-being
- Family History
- Health Habits
- Medical Conditions
- Social History
- Surgical History
- Cancer Care
- Clinical Alerts
- Medications (MIMS Integration) and ePrescriptions planned for release in 2020
- Blood Tests
- Diabetes Risk
- Falls Risk
- Pressure Risk
- Patient History
- Progress Notes
- Referrals In with Secure Message Delivery (SMD)
- Referrals Out with Secure Message Delivery (SMD)
Medicare Australia Online ...
"Amazing with automatic saving of information in Client Communications for reference (DB4, Statement of Benefit, Lodgement Advice, OEC, Claim form)"
- Verifications and Online Eligibility Checks
- In Hospital Claims (IHC)
- In hospital Medical Claims (IMC)
- Bulk Bill
- Patient Claims
- Automated sending and completing of claims
- Data Integrity checks to minimise rejections
Billing for all Medical Disciplines ...
- Not just hospital billing
- Instant fee updates (Medicare, Veterans, Health Funds, Work Cover, WAGMSS) not replacing old fees for prior billing
- Built in Medicare Rules per discipline
Integrate with your accounting application ...
"DC replaces your debtor/customer module and assists with stock control"
- Finance One
"Workflow is too easy to manage and record and bill"
- Integrate with Microsoft Teams (preferred and free if using Office 365)
Migrate data from existing system at no charge ...
"Our move from an existing application was without issue and included much needed data cleansing"
- Medical Wizard
- Total Care
- Active Directory
- Complete Audit on all functionality
- Lock period
When we had to decide on which patient software provider to move to, we listened to a number of them present to us. We are in the unique position of needing seamless integration with the hospital side of the organisation as well as our clinic side. Staff in the clinics and hospital have easy access to patient records. DIRECT CONTROL gave us the confidence to move. DIRECT CONTROL effortlessly (at least from our perception) migrated and cleansed over 15 years of patient files. Ensuring we maintained the patient files and continued to be able to rely on them. The support is reliable, friendly and efficient. DIRECT CONTROL works well with Dox as well as the SMS system for our patients. They are willing to work with other providers to assist our organisation. I would have no hesitation in recommending DIRECT CONTROL as THE patient software to use. Certainly it was a significant improvement from Blue Chip and Medical Director which is what we were using.
Direct CONTROL is well-tailored to our needs. Direct CONTROL offer excellent support and quickly come up with solutions for any issues that might arise. Always with a positive end result.
I have found Direct Control to be user friendly and the support staff won’t stop until they find a solution. Would highly recommend!
Wesley Centre for Hyperbaric Medicine is a licenced Day Hospital delivering hyperbaric oxygen therapy and wound care services. These services required record keeping, reporting and billing across several service platforms with conflicting requirements which traditionally required multiple, different software programs. The system was cumbersome, often incompatible and time consuming to reconcile. Direct CONTROL was able to provide within a single software package, a program compatible with our record keeping, reporting and external funding provider requirements. WCHM has been using Direct CONTROL successfully for over three years. Whenever problems do arise, the service team response is prompt and efficient. Direct CONTROL provides a much improved package to those previously used by WCHM.
Direct CONTROL is proud to be supporting Day Hospitals Australia for over 11 years.